Buying Neuronade in the online shop

Payment

Which payment options do I have when I buy Neuronade?

Buying Neuronade in the online shop is simple and uncomplicated. We currently offer 4 payment options:

  • prepayment
  • invoice
  • immediate transfer
  • PayPal

Concerning the payment method prepayment, the shipping takes place after the receipt of your transfer. Please enter your order number into the purpose field so we can correctly assign your payment. Feel free to send us a screenshot of your payment to [email protected] so we send off your order immediately.

Concerning a purchase on account, we will put the invoice into your package and also send it to you in PDF-format. When you make the bank transfer, please make sure to indicate the invoice number that is written on the invoice.

You will always find our account information in your order confirmation or on the invoice. If you can’t find it anymore, this is our account information:

Account holder: Nureo UG

Account number: 118610500
Bank code: 86040000
IBAN: DE37 8604 0000 0118 6105 00
BIC: COBADEFFXXX
Banking institution: Commerzbank

Concerning the payment methods Paypal and immediate transfer you will be forwarded to the checkout page of the particular provider.

In case of problems during the payment process, feel free to write us an e-mail to [email protected] We will look after a solution of your problem as quickly as possible!

Please let us know, if you would like to have additional payment options for buying Neuronade. We constantly strive to improve our online shop and optimize the purchase process to be as simple as possible. Thank you!

 

Neuronade kaufen

The payment transaction was cancelled. What next?

If problems appeared during the payment with immediate transfer or PayPal we kindly ask you to place the order once again. We will delete the order with the missing payment immediately.

Concerning PayPal, you also have the option to manually make the transaction. For this, you need to log in to your account on www.paypal.com and transfer the invoice ammount to [email protected], we only recommend this way of transfer if you already received your order confirmation via e-mail. If this is not the case we kindly ask you to place the order once again. Feel free to write us a short e-mail to [email protected] so we can have a look at the process. Normally, this doesn’t occur when you buy Neuronade so we will go into the matter immediately.

Shipping

Which shipping costs are charged for buying Neuronade?

Germany-wide we offer free shipping on all purchases from 20 euro! The shipping takes place climate-neutral with DHL GoGreen. For an order value less than 20 euro you are charged shipping costs of 3 euro. So it’s worth to buy a 24-pack Neuronade or a 12-pack & glass drinking bottle.

For EU-shipment you are charged with the following shipping costs:

0 to 20 euro order value: 5,90 €

more than 20 euro order value: 3,90 €

International shipment – Which countries do you deliver to?

Our international shipment gives you the possibility to also also buy Neuronade outside Germany. Besides Germany, we are able to deliver to the following countries:

Austria
Belgium
Denmark
Finland
France
Greece
Great Britain
Ireland
Italy
Poland
Portugal
Sweden
Spain
Czech Republic
Hungary

Our international shipment takes mostly 5-7 days. If we send off your order, we will send you a shipping confirmation via e-mail.

In case of any problems regarding the shipping process, feel free to give us your feedback via [email protected] We are always working on ensuring a carefree delivery and the highest possible shipping speed to provide you Neuronade in every situation of your life.

Shipping speed – How long does the delivery take?

For the process of buying Neuronade a high shipping speed is for us as important as environmentally friendly and sustainable delivery. To meet these targets, we have takes different measures. We ship with DHL GoGreen, so our shipments are not only CO2-neutral but also very fast. The very pronounced network of post offices and packstations ensures a simple and reliable delivery. Another contributing fact is our location which is close to a DHL hub, so our delivery process can go hand in hand with existing processes of DHL. Normally, our shipments can be received within 48h after ordering in our shop – a shipping speed that we are very proud of. Buying Neuronade is therefore quick and sustainable at the same time.

Besides that, we offer free shipping on all purchases from 20 euro.

Concerning EU-shipment, the delivery takes 5-7 days.

After we send off your order, you will receive a shipping confirmation via e-mail. If problems appear during the delivery process, feel free to give us your feedback via [email protected] We are always working on ensuring a carefree delivery and the highest possible shipping speed to provide you rose root, brahmi, green tea & co at any time.

We can always trigger an investigation order, if an order has, contrary to expectations, not been delivered in time. As a rule, you can expect an answer from us to your request within 24h.

 

Customer account

I can’t log in to my account. What next?

In rare cases, it can occur that a customer account is not accessible anymore. We kindly ask you to set up a new account to buy Neuronade.

I forgot my password. What next?

Under default password you can request a new password.